RETURN POLICY :
We accept return only if you received different products or malfunction movements/features as we stated on the product details.
- You must provide us with details issues with also pictures and videos
- Do not wear a watch. The return policy will not be applicable
- You will only have a chance to return a maximum of 7 days after your order arrived.
- Once it's approved, we will take immediate action to prepare your replacement.
- Return the watch to the address that our admin gave to you, and provide us a tracking number. Please do not use major shipping company like DHL, EMS or FedEx. Use regular postal service to avoid entrance problems.
- Once your watch has been received, we will send the replacement
REFUND POLICY :
The refund process will take up to 14 days from your refund request, as our payment processor regulation. Refund will be applicable for below reasons :
- Replaced form returned watch(es) is not available in factory stocks
- Your ordered watch(es) is not available or out of stock, and you don't want to choose different brands/models
- For a PayPal refund, we will choose PayPal refund methods, and you will be required to provide your PayPal account.
- There is a possibility that we will refund your from different Paypal account from the one integrated with our website. This is the best way to make the refund process faster.
- We can do a partial refund as a discussion.
IF I PAY WITH PAYPAL, IT SHOULD BE FASTER TO REFUND!
Yes, it should be faster, as simple as click refund button in our PayPal account. However, please understand :
- We have much payment accepted in our PayPal account day today, and we need to check it one by one when we deal with refund
- We have separate team deal with payment and refund, so they will check and verified the transaction and do refund
To make it safe for our customers, you can easily open a dispute case on your PayPal account, and Paypal will give us 7 days to respond. In the meantime, our team will check and verify the transaction before responding to the case. That is why we put the safest possible period 10 - 14 days to finalize the refund.
IS THERE ANY CHANCE TO GET REFUND FASTER ?
We could offer you faster refund by sending to your PayPal account :
- Give us your PayPal account
- We will send your payment from our PayPal account as the amount of refund (Maximum 48 hours after your Paypal account given to us)
- Please note, there is fee applicable for this kind of transaction. However, you have the money faster