RETURN POLICY :

We accept return only if you received different products or malfunction movements/features as we stated on the product details. 

  • You must provide us with details issues with also pictures and videos
  • Do not wear a watch. The return policy will not be applicable
  • You will only have a chance to return a maximum of 7 days after your order arrived.
  • Once it's approved, we will take immediate action to prepare your replacement.
  • Return the watch to the address that our admin gave to you, and provide us a tracking number. Please do not use major shipping company like DHL, EMS or FedEx. Use regular postal service to avoid entrance problems. 
  • Once your watch has been received, we will send the replacement

 

REFUND POLICY :

The refund process will take up to 14 days from your refund request, as our payment processor regulation. Refund will be applicable for below reasons : 

  • Replaced form returned watch(es) is not available in factory stocks
  • Your ordered watch(es) is not available or out of stock, and you don't want to choose different brands/models
  • For a PayPal refund, we will choose PayPal refund methods, and you will be required to provide your PayPal account. 
  • There is a possibility that we will refund your from different Paypal account from the one integrated with our website. This is the best way to make the refund process faster.
  • We can do a partial refund as a discussion.

 

 

IF I PAY WITH PAYPAL, IT SHOULD BE FASTER TO REFUND!

Yes, it should be faster, as simple as click refund button in our PayPal account. However, please understand  :

  • We have much payment accepted in our PayPal account day today, and we need to check it one by one when we deal with refund
  • We have separate team deal with payment and refund, so they will check and verified the transaction and do refund

To make it safe for our customers, you can easily open a dispute case on your PayPal account, and Paypal will give us 7 days to respond. In the meantime, our team will check and verify the transaction before responding to the case. That is why we put the safest possible period 10 - 14 days to finalize the refund.

 

IS THERE ANY CHANCE TO GET REFUND FASTER ?

We could offer you faster refund by sending to your PayPal account :

  • Give us your PayPal account
  • We will send your payment from our PayPal account as the amount of refund (Maximum 48 hours after your Paypal account given to us)
  • Please note, there is fee applicable for this kind of transaction. However, you have the money faster 

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